1.888.464.6832
GAS | ACTUATOR | VALVE | TEMPERATURE | HUMIDITY | PRESSURE | FLOW | POWER | INTERFACE | SPECIALTY

COMPANY

Careers

November 2017Technical Support Representative (TSR)
Location

Poway, California 92064

Benefits

Vision, Medical, Life, Dental, 401K

Employment

Full-Time

Description

Relevant Solutions is the preferred provider of critical service solutions. Every solution we deliver is specialized and customized for each demanding situation a client presents to us.

Relevant provides solutions through our Instrumentation and Automation, Rotating Equipment, Thermal Equipment, Purification and Building Solutions offerings. We don't just sell parts and service to our customers; we help them realize new and better ways to run their buildings more efficiently.

We are currently seeking a Technical Support Representative for INTEC Controls products in our Building Solutions group. The TSR will work in our Poway (San Diego area) office with occasional travel as necessary. The TSR will provide post-sale telephone and email assistance to customers across the US during product installation, commissioning and troubleshooting and pre-sale support to Relevant Solutions colleagues and customers in the selection of best-fit product solutions. The TSR will also assist in the configuring of sensors and controllers according to project sequences of operation and the generation of system installation drawings.

Our INTEC Controls product lineup features industry-leading toxic and combustible gas sensors and ventilation control systems and highly popular sensors, valves and actuators for the commercial HVAC market. We are a highly-visible and widely-recognized leader in gas detection and ventilation control solutions. Our team of subject matter experts provides scalable, reliable and cost-effective solutions, including highly-praised pre- and post-sale technical support that ensures our customers’ project success. Aided by regulatory, risk management and sustainability tailwinds, the market for our solutions is robust.

This is a unique opportunity for a hands-on technician or technical support individual with a passion for customer delight to join a strong team in a large and growing market.

Responsibilities
(but not limited)
  • Acquire in-depth knowledge of INTEC Controls’ complete product offering including hardware and software features and applications
  • Telephone and email assistance to technicians installing, commissioning and troubleshooting INTEC Controls products
  • Telephone and email assistance to Relevant Solutions colleagues, sales partners and customers designing INTEC Controls solutions
  • Creation of installation drawings
  • Configuring programmable sensors and controllers
  • Managing returns from customers
  • Managing returns to vendors
Requirements
  • Knowledge of basic electronics
  • Aptitude for learning the capabilities of configurable devices
  • Strong problem solving skills and pride in exceeding customers’ expectations
  • Technician or technical support experience
  • Strong verbal and written communications skills
  • Limited travel to support strategic customers and sales partners
  • Experience with CRM systems preferred
For More Info

Relevant Solutions is an Equal Employment Opportunity (EEO) company.

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  INTEC Controls office:
1.888.464.6832
[email protected]
12700 Stowe Drive, Suite 100
Poway, CA 92064
       
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