1.888.464.6832
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Terms & Conditions of Sales

This website does not constitute an offer to sell. All purchases are subject to the following Terms and Conditions of Sale of INTEC Controls, LKCM WM Intec LLC.

INTEC Controls is a brand of Relevant Solutions, LLC.

HOURS OF OPERATION - Monday through Friday, 7:00 a.m. to 5:00 p.m., Pacific Standard Time (excluding holidays).

CHANGES IN DESIGN & MANUFACTURING - INTEC reserves the right to substitute materials used in construction of equipment sold, provided said substitution does not modify operational characteristics of the equipment sold.

PRICES - Prices are subject to change without notice. In the event of a price change, the unshipped portion of any order will be accepted with the understanding that prices in effect at the time of shipping will prevail. Verbal quotations will be effective for 7 calendar days. Written quotations will be effective for a period not to exceed 30 calendar days.

GENERAL ORDERING - Call, Fax, Email, Web Site Online ordering or Mail to:

Phone:
Fax:
Email:
Website:
858.578.7887 & 888.464.6832
858.578.4633 & 888.394.6832
Street Address:
12700 Stowe Dr., Suite 100
Poway, CA 92064 USA
 

MINIMUM ORDER: $50.00, net excluding shipping, taxes and handling. All orders are to be in writing, on a numbered purchase order signed by an authorized person, and must include:

  • Product description
  • Quantity required
  • Ship date
  • Method of shipment
  • Part number
  • Unit price
  • Notice whether partial shipments are acceptable
  • Complete ship to address

TERMS OF PAYMENT - Payment is due net 30 calendar days from invoice date. Past due balances will be subject to late payment charges of 1-1/2% per month or 18% per annum. Any past due balances exceeding 30 calendar days will be subject to C.O.D. or restricted shipments. The purchaser is liable for all costs of collection including agency and/or attorney’s fees.

ADVANCE PAYMENTS - Advance payments are required on orders which:

  • are new accounts
  • exceed the purchaser’s established open line of credit
  • are delinquent
  • are export orders

CREDIT - A line of credit is established only upon INTEC’s written acceptance. INTEC may cancel or reduce a line of credit at its sole discretion.

LEAD TIME - INTEC will make every reasonable effort to ship on the Estimated Ship Date printed on the Sales Order Acknowledgement.  INTEC is not responsible for any tangible or intangible costs incurred due to delay in shipment beyond the Estimated Ship Date.

SHIPPING - All shipments are F.O.B. San Diego, CA or Salt Lake City, UT and are by common carrier. Shipments will be prepaid and billed for purchasers with current accounts. Noncurrent and/or new accounts will be shipped freight collect. Orders requesting shipments to multiple destinations, or expediting via overnight or second day air shipments, may incur a handling charge of $25.00. INTEC reserves the right to select carrier and routing on all shipments. Risk of loss passes to the purchaser upon INTEC’s delivery of the product to the carrier at the shipping point. INTEC is not liable for damage, shortage, or delay in delivery. INTEC reserves interest in all goods delivered until full payment has been received. Nothing herein shall limit INTEC’s right to claim or enforce a materialman’s lien as provided by applicable law. INTEC shall not be liable for any consequential damages resulting from failure or inability to deliver.

CLAIMS - INTEC is not responsible for damage during shipment or storage; therefore purchaser should, before accepting merchandise from the carrier, inspect all items and note any loss or damage on the delivery receipt. If loss or damage has occurred, file claim with the carrier per carrier’s instructions. Failure to make a claim in this manner shall constitute acceptance of the merchandise and a waiver of any defects, errors or shortages. Neither the filing of a claim with the carrier, nor the subsequent investigation and resolution, affects the invoice amount or due date.

INTERNATIONAL SALES & SERVICE - (Export orders, excluding Canada)

  • Minimum order for export is $1,000.00
  • Terms of payment are cash or irrevocable letter of credit, in U.S. dollars
  • All letters of credit must be valid for a minimum of 150 days

CANCELLATIONS - Orders may not be canceled without the written consent of INTEC. A minimum of 20% (net) cancellation or restocking charge, not to exceed the total amount of the order, is applicable on orders canceled prior to shipment. Custom configured products and special orders are not cancelable or refundable. Blanket orders that are not fully released for shipment within the term of the blanket are subject to a minimum 20% cancellation fee on the unshipped balance.

RETURNS - No merchandise may be returned without INTEC’s written authorization. A minimum handling fee of 20% (net) or $100.00, whichever is greater, will be charged on authorized returns. Returns for credit must be requested within 30 days of original shipment and be in condition for resale, in original cartons, properly packaged; freight to INTEC paid by purchaser. If any component of the returned product is missing or deemed to not be in new condition, INTEC may, at its sole and absolute discretion, reject some or all of the return or choose to impose additional charges. Unauthorized returns will not be accepted and will be returned via freight collect. Return authorizations are void if material is not received by INTEC Controls within 30 days of issuance.

WARRANTY - Tangible products manufactured by original manufacturer are warranted to be free from defects in workmanship and material. INTEC's sole obligation under this warranty is to provide repair or replacement parts without charge to remedy any defects which appear within the warranty period as stated on the product data sheet.. Any claim under this warranty must be in writing, received by INTEC within 30 days prior to the end of the warranty period or within 30 days after discovery of the defect, whichever occurs first. The warranty is contingent upon proper use of the products and will be void in the event of unauthorized repair or disassembly, or any modification other than normal modification described in INTEC's and/or original manufacturer's guidelines and specifications. The warranty shall be void should adjustment, repair, or replacement be required because of accident; unusual physical, electrical, or electromagnetic stress; lightning strike; neglect; misuse; failure of electrical power, environmental air conditioning, humidity control, transportation, or operation with media not furnished by or maintained in accordance with INTEC and/or original manufacturer's specifications, or any other causes resulting from other than ordinary use. Purchaser is responsible for the prompt return of any failed component during the expressed warranty period. Purchaser is also responsible for any freight charges required to return the failed component. INTEC's written return authorization must accompany the return shipment. Should INTEC determine a defect in the component, either the repair or replacement will be provided to the purchaser at no additional charge, freight allowed.  Return authorizations are void if material is not received by INTEC Controls within 30 days of issuance.

ADVANCE REPLACEMENTS - In the event of a warranty claim, customer may request that a replacement unit be provided while the presumed defective unit is returned for evaluation. If such a request is made, full payment in the form of a purchase order or credit card must be made prior to INTEC’s release of the replacement shipment. Full credit for the original unit will be issued upon (1) verification that the product is defective, (2) that the defect is covered by the warranty terms, and (3) that the unit cannot be economically repaired. If the unit is determined to be repairable by INTEC or the product manufacturer, it may be repaired and returned to customer at no cost and no credit shall be issued.

LIABILITY - Purchaser assumes liability for, and agrees to hold INTEC harmless from, all loss relating to sale, installation, application and use of the products. In no event will INTEC be responsible for special, indirect, or consequential damages of any kind.

EXPORT - Purchaser recognizes that export of products may require prior written authorization from the United States Government, and that diversion contrary to U.S. law is prohibited. The purchaser is responsible for ensuring that unauthorized export does not occur.

APPLICABLE LAW - These Conditions of Sale are governed by the laws of the State of California. In the event of dispute, INTEC shall be entitled to recover reasonable costs and attorney’s fees.

These Terms and Conditions of Sale may be modified without notice.
February 02, 2017 Revision
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  INTEC Controls office:
1.888.464.6832
[email protected]
12700 Stowe Drive, Suite 100
Poway, CA 92064
       
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INTEC Controls is a brand of Relevant Solutions, LLC